Support
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Logistics
- How much does shipping cost and how long does it take?
- What shipping options are available for pallets?
- Can I arrange for my own courier to collect from you?
- Can I order bulk cannabinoids in smaller quantities
- Do you ship outside of the EU?
- UK Import VAT and duties
- How can I calculate how much VAT will be asked for when importing into the UK
- What happens if my product gets held up in customs?
- What happens if my product gets held up in customs?
- EORI required for imports
- FSA clearance
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Quality
- What ISO/GMP Certifications do you hold?
- Can you send me a product specification, MSDS & COA ?
- Do your CBD blends have a unique batch number and certificate of analysis COA?
- Do you provide GMP Pharmaceutical CBD products?
- What is the shelf life of your CBD oils?
- I see the expiry date is only 1 year from production. Can I get a longer expiry date ?
- What extraction method do you use?
- Can you supply the same batch as I ordered last time?
- What is the LOD and LOQ of your Eurofins Cannabinoid Analysis?
- What other documentation can you share with me?
- Do your CBD blends have a unique batch number and certificate of analysis COA?
- What testing laboratory do you use?
- What is the LOD and LOQ of your Eurofins Cannabinoid Analysis
- Can I use my own preferred testing laboratory?
- Do you test for other contaminants?
- Our Company
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Order
- How can I get a copy of your latest price list?
- What payment options do you accept?
- Is it possible to order CBD oil samples?
- Is it possible to order custom blended CBD oil samples?
- How much do you charge for CBD samples?
- If I buy 2kg of 10% oil and 3 kgs of 5% oil can I get the 5kg pricing for both
- What payment conditions do you offer?
- I need a larger quantity and guaranteed supply. Can you provide a supply contract?
- Can you supply the same batch as I ordered last time?
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